Shipping policy

At La Maison du Soleil, each piece is thoughtfully prepared and packaged with care. Below you’ll find everything you need to know about how your order travels to you.

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Processing Times

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be handled on the next working day.

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UK Delivery

We currently ship across the United Kingdom.

Standard Shipping (2–4 business days)

Express Shipping (1–2 business days)

Complimentary shipping is available on all UK orders over £50.

Shipping fees under £50 are calculated at checkout.

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International Shipping

International shipping is available to selected countries. Delivery times vary depending on destination and customs processing.

Any customs duties, taxes, or import fees are the responsibility of the customer.

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Order Tracking

Once your order has been dispatched, you’ll receive a confirmation email with your tracking details so you can follow your parcel’s journey.

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Delivery Issues

If your order arrives damaged, incorrect, or does not arrive within the expected timeframe, please contact us at info@lamaisondusoleil.co.uk within 7 days so we can assist you promptly.

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Returns & Shipping Costs

If you decide to return an item, please note that return shipping costs are the responsibility of the customer.

We recommend using a tracked service, as we cannot be held responsible for lost return parcels.

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Address Accuracy

Please ensure your shipping address is correct at checkout. Unfortunately, orders sent to an incorrectly provided address cannot be replaced or refunded.

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Duties & Taxes

International customers are responsible for any customs duties or import charges applied by their local authorities.